LEGAL NOTICES
It is recalled that the confidentiality of correspondence is not guaranteed on the Internet network and that it is up to each Internet user to take all appropriate measures to protect his own data and/or software from contamination of possible viruses circulating on the Internet.
Owner of the website : LISPADELHI FASHION Lda, Rua Domingos Sequeira, 56, 4D, 1350-122 Lisbon, Portugal, with a capital of 5,000.00 euros, registered at conservatoria do registro comercial Lisboa under n° NIPC : 514464194, VAT registration n° PT514464194.
Release manager : Mme Chloé Le Bonnois
The creation, operation and management of the website : COM1SENS E.I au capital de 1,000 euros, dont le siège est situé au 18/20 rue Tronchet, Lyon (69006), France, immatriculée au R.C.S de Lyon sous le numéro : 520894346, n° de TVA : FR52520894346.
Webhost: 1&1 IONOS, 7 Place de la Gare, 57200 Sarreguemines
Personal data we collect your about and use
You do not need to give us your personal information to use most of our website. However, if you want to send us a message or chat online, receive our newsletter and special offers via email, or order our products and services, you will need to provide us with certain information. This may include your name, address or place of residence, phone number and email address, and when you use our contact form, your message and any other information you wish to provide.
When you visit our Site, we also collect automatically some of your information. For more details on this topic, thank you to the section "Cookies and other tracking techniques" below.
The information we collect allows us:
To manage our website and to provide customer service;
To contact you (including by email or telephone if such information was provided);
You communicate our offers, products or services;
COOKIES AND TRACKING
We use devices such as "cookies" to collect information and store your online preferences. Cookies are small information files sent from a web server to a web browser allowing the server to uniquely identify the browser on each page.
We use the following types of cookies on our site:
Category 1: strictly necessary cookies to the functioning of the site
These cookies are essential for you to browse the Site and to use its features. Without these cookies, services you are interested such as memory functions of your password or products from your shopping cart could not be provided.
Category 2: cookies Analysis Site
These cookies collect anonymous information about how people use our Site. For example, we use cookies for Google Analytics to help us understand how customers arrive on our site, browse or use the Site in order to focus on the parts that can be improved such as navigation, experience purchase and our marketing campaigns. Data stored by these cookies do not reveal any personal information from which your identity could be established.
Category 3: functionality cookies on the Site
These cookies store the choices you made such as the country from which you visit our website, language or research settings such as sizes, colors and types of products. They are used to provide a more tailored experience to your choices and to make each more personalized and enjoyable visit. The information collected by these cookies are made anonymous and can not be connected to your browsing activity on other websites.
Category 4: targeting cookies or advertising cookies
These cookies collect information about your browsing habits in order to present advertisements related to you and your interests. They are also used to limit the number of times you see an advertisement and to measure the effectiveness of an advertising campaign. Cookies are generally placed by third party ad networks. They keep track of the sites you visit and the information is shared with third parties such as advertisers. For example, we use third-party companies like Criteo to offer you more personalized advertisements while browsing other sites.
Category 5: Cookie Social Networks
These cookies allow you to share your activity on the site to social networks like Facebook and Instagram. These cookies are not under our control. Thank you to refer you to their respective privacy policies to understand how they use cookies.
If you want to delete cookies already on your computer, refer to the section of help and support of your browser to find all the information will help you locate the file or directory that stores cookies.
Information to eliminate or control cookies are available www.AboutCookies.org. By deleting our cookies or blocking cookies future, it may be that you have lost access to certain areas or features of the Site.
To oppose to track your activity by Google Analytics on websites, visit http://tools.google.com/dlpage/gaoptout
If you wish to object to the use of third party cookies as part of targeted advertisements, thank you visit www.youronlinechoices.com/fr. Unsubscribe does not mean you will no longer receive online advertising. This means that the person or company (ies) which you have unsubscribed will not be able to offer you personalized advertisements based on your preferences and site usage patterns.
We (and other third parties acting on our behalf) can automatically monitor and collect information on your IP address, domain service, your country, time zone, language, type of computer and browser you are using and the pages you visit. If you access our website via your mobile phone, we may also collect information about your carrier and device type. We use this information to administer and improve our platform, analyze trends, track user navigation, gather broad demographic information for aggregate use and detect suspicious or fraudulent transactions. If these automatic procedures reject your transaction on the basis that it is suspicious or fraudulent, you can contact us and ask us to reconsider our decision within 21 days of receiving such notifications. It is likely that we use very similar criteria to review your order manually, so there's no guarantee that our decision is different.
TERMS & CONDITIONS
LAPPARTEMENTBYNANAKI.COM (hereinafter referred to as "The Website") is published by the Company Lispadelhi fashion Lda with a capital of 5,000.00 euros, whose registered head office is at Rua Domingos Sequeira, 56, 4D, 1350-122 Lisbon, Portugal, registered at conservatorio do registro commercial Lisboa n°NIPC: 514464194, with VAT registration n° PT514464194 (hereinafter referred to as "L’APPARTEMENT by Nana Ki" or "the Company").
The general terms of sale detailed below apply to all orders placed with the company Lispadelhi fashion Lda, for all items and services offered on the Website lappartementbynanaki.com. They are permanently accessible on the website.
L’APPARTEMENT by Nana Ki reserves the right to adapt or modify at any time, the version of the general terms of sale applicable to any transaction being the one appearing online on the Website www.lappartementbynanaki.com at the time of the order. Consequently, placing an order implies full and unreserved acceptance of these conditions.
The client
When recording the personal data of the Customer, he must ensure the accuracy and completeness of the data it provides. In case of error in the address of the recipient, L’APPARTEMENT by Nana Ki can not be held responsible for the impossibility of delivering the product.
The products and the shop
LAPPARTEMENTBYNANAKI.COM is an online sales site with one shop “L’APPARTEMENT by Nana Ki” multibrand network, giving you a trendy selection of clothing, fashion accessories, jewelry, perfumes and beauty products, home furnishing and decoration objects.
The products
The shop with an individual and separate offer, L’APPARTEMENT by Nana Ki offers emerging designers products to leading brands and luxury. You can find articles on LAPPARTEMENTBYNANAKI.COM that you will not find anywhere else and which are products of premium quality. The brands distributed are carefully selected for their rigorous quality controls.
The products offered for sale are those described on the Website on the day of consultation by the user, within the limits of available stocks. L’APPARTEMENT by Nana Ki takes the greatest care in the presentation and description of these products to best satisfy the information of the Customer. However, it is possible that non-substantial errors may appear on the Website, which the Customer acknowledges and accepts.
In case of non-compliance of the delivered product with respect to its description on the Website, the Customer may either exercise his right of retraction or implement the guarantee of conformity of L’APPARTEMENT by Nana Ki which will proceed, if necessary, either to an exchange or a refund of the price (in whole or part) possibly invoiced.
The order
Orders made on the Website are subject to compliance with the procedure put in place by Craie concretized by a succession of different stages that the Customer must follow to validate his order. Any order validated by the Customer constitutes a sales contract and acceptance of all the stipulations herein.
A confirmation email summarizing the order (products, price, availability of products, quantity ...) will be sent to the Customer by L’APPARTEMENT by Nana Ki. For this purpose, the Customer formally accepts the use of email for the confirmation by Lispadelhi fashion Lda Company of the content of his order. In any case, the invoices are available in the "my account" section on the Website.
Prices and payment methods
The prices of the products are indicated in euros, all taxes included except participation in the shipping costs. The total price of the order (all taxes and shipping included) is shown in the basket. All prices shown are calculated value added tax (VAT) included. Customs clearance, payment of duties or other taxes upon delivery abroad are at your expense. L’APPARTEMENT by Nana Ki reserves the right to modify its prices at any time but the products will be invoiced on the basis of the rates applied at the time of the validation of the order, subject to availability. The goods are payable on the day of the actual order.
We inform you that in case of display of a wrong price (vil prix), whatever the reason (computer bug, manual error, technical error ...), even if the order has been validated by us, we will cancel it automatically and you will be informed as soon as possible. You can then place your order at the updated right price if you wish to purchase the product.
Payment of purchases is made via Paypal or via the secure platform of our partner MILLENIUM BANK. The Customer expressly acknowledges that the communication of his credit card number to L’APPARTEMENT by Nana Ki is equivalent to the debit authorization of his account up to the amount of the products ordered.
The data recorded and kept by L’APPARTEMENT by Nana Ki constitute the proof of the order and all the past transactions. The data recorded by Paypal or MILLENIUM BANK constitute proof of financial transactions.
Warranties and liability
L’APPARTEMENT by Nana Ki has, for all stages of access to the site, the process of ordering the shipment of the package or subsequent services, an obligation of means. The responsibility of the company cannot be held responsible for all the inconveniences or damages inherent to the use of the Internet network, in particular a break of service, an external intrusion or the presence of computer viruses, or any fact qualified of force majeure, in accordance with law and jurisprudence.
In case of occurrence of an event of force majeure, the party concerned must inform the other within fifteen (15) days from the occurrence of this event, by registered letter with acknowledgment of receipt. Expressly, are regarded as case of force majeure or fortuitous case, besides those usually retained by the jurisprudence of the French courts and tribunals, total or partial strikes, lockout, riot, boycotts or other industrial actions or disputes business, civil unrest, insurrection, war, bad weather, epidemic, blockage of means of transport or supply for any reason, earthquake, fire, storm, flood, water damage, governmental or legal restrictions, legal changes or regulatory forms of commercialization, computer failure, blockage of telecommunications, including wired or wireless telecommunications networks, and any other case beyond the control of the parties preventing the normal execution of the contractual relationship. All obligations of the parties will be suspended for the duration of the event of force majeure, without compensation. If the event of force majeure continues for more than three (3) months, the contract concerned may be terminated automatically without compensation for either party.
Right of opposition and removal
We are committed to offering you the right to oppose and to remove your personal information. The right of opposition is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during the collection.
The right of removal is understood as the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list. To exercise these rights, you can contact us by email eshop@lappartementbynanaki.com or paper at LISPADELHI FASHION Lda, Rua Domnigos Sequeira, 56, 4D, 1350-122 Lisbon, Portugal.
Permission to access
We are committed to recognizing a right of access and rectification to data subjects wishing to consult, modify or delete information concerning them. The exercise of this right will be done by mail to LISPADELHI FASHION Lda, Rua Domingos Sequeira 56, 4D, 1350-122 Lisbon,Portugal.
Data security
The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information. To ensure the security of your personal information, we use Secure Sockets Layer (SSL), computer backup, encrypted login / password.
We are committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, there is always a risk involved when using the Internet to transmit personal information.
Legislation
We undertake to respect the Portuguese regulations.
Jurisdiction
By using this site, you accept the conditions of use described above.
In the event of a dispute, it is agreed to seek an amicable solution before any legal action.
Alternative Resolution of Consumer Disputes RAL
In accordance with Law No. 144/2015 in the event of a dispute the consumer can resort to an Alternative Resolution Entity for consumer disputes:
CNIACC - National Center for Information and Arbitration of Consumer Conflicts
http://arbitragemdeconsumo.org/
CACCL - Center for Arbitration of Consumer Conflicts in Lisbon
http://www.centroarbitragemlisboa.pt/ACC/sections/inicio
CICAP - Consumer Arbitral Tribunal (Porto)
http://www.cicap.pt/
Any dispute concerning the interpretation or the execution of a contractual engagement envisaged on the present site will be of the exclusive competence of the Portuguese courts applying the Portuguese law.
In the present case, the competent court is the court of Lisbon.
Compliments, suggestions book and complains book
Present your suggestion or compliment:
https://www.livroreclamacoes.pt/inicio
Present your complaint:
https://www.livroreclamacoes.pt/inicio
PAIEMENT
What methods of payment are accepted?
We accept credit card payments: Credit Card, Visa Card, Mastercard, American Express Card
You must choose the payment module of our bank MILLENIUM BANK.
You can also pay us by Paypal, it is not useful to have an account with them to use the Paypal service.
Is online payment secure?
The payment is 100% secure.Transactions made on our site are secured by our partner’s payment system.
No banking information is stored on our website. Your bank data is entered directly on a secure server. The banking information you give, encrypted on your own computer, will never circulate in clear on the Internet.
For payments by credit card, the customer must be holder of the credit card used. It accesses a dedicated space provided by a bank, which provides security and recording the payment order.
The customer is informed that in order to fight against internet fraud, a check will be made to the competent institutions and banking organizations, interviewed via the 3D Secure system company.
Since 2001, Visa and MasterCard have set up an Internet transaction security program: 3D-Secure.
This program is aimed at the fight against fraud by requiring the user who wishes to make a payment on the internet, to identify when paying by credit card on the e-tailer's site.
During the transaction, the credit card holder is directed to a page of his bank and grabbed a given that it can verify.
This security is materialized by the presence of the logos "Verified by VISA" or "MasterCard SecureCode".
This service is subject to a tariff.
In the event that for any reason whatsoever (opposition, refusal of the emitting center ...), the flow of money owed by the customer proves impossible, the command will not be recorded by L’APPARTEMENT by Nana Ki.
DELIVERY
Do you deliver outside Portugal?
We ship all over the world, you just have to enter your address and the shipping costs will be calculated automatically according to your shipping address, and the chosen carrier. If you do not find your country, write us and we can offer you a solution for the shipment of your order.
What are the delivery times?
You will receive updates by email on the progress of your order and its delivery.You can also check its status from your account and see all the steps. On CTT or FEDEX, you can also track your shipments with the tracking number you received by email.
Delivery times vary depending on the service selected at checkout and in the delivery area, please see our section for more information. Please note that lappartementbynanaki.com can not be held responsible for any delay of orders for reasons of custom clearance delay or payment transactions.
Please note that in case of non receipt of your order, you have 30 days after the mailing date to contact us. Beyond this period of 30 days, we can not guarantee a refund.
The customer is responsible for a delivery failure due to lack of indication when placing the order.
The customer can choose from the following delivery modes:
• CTT
• FEDEX
• Removing shop without delivery fees (if this option is available)
The package is delivered according to the shipping method chosen by the Customer and is delivered to the recipient against signature of a delivery (as the mode of delivery) to the delivery address indicated during the ordering process.
It is the responsibility of the Client to ensure the appearance of the package and noted on the delivery note any visible damage on the package.
Routing information
We ship worldwide by FEDEX, between 9:00 and 17 pm, Monday to Friday. Please take into account that not all services are available in all countries. Shipping costs are indicated in your order.
Delivery delay
Delivery times vary according to the chosen delivery method:
For Portugal :
Courier in Lisbon: in the same day if you order before 14h
FEDEX: 24h-48h if you order before noon*
For most destinations in Europe and USA: delivery in 2-5 days *
For the rest of the world: delivery 3-8 days *
* Delivery times shown are for illustrative purposes only and are based on the shipping time of your package. L’APPARTEMENT by Nana Ki disclaims all liability for any delays caused by the clearance process or late payments.
It is specified that any delivery address of the Customer changes made after the registration of the order may result in an extension of the delivery period.
Note that we do not send on Saturday an order placed on Friday will be shipped on Monday.
Delivery delay?
L’APPARTEMENT by Nana Ki and carriers being separate and independent entities, L’APPARTEMENT by Nana Ki can not be responsible for any delay in delivery due to CTT or FEDEX.
In case of finding by the buyer of a burglary or damage to the package, it has a period of three days to notify the seller. We recommend, if the original packaging is damaged, torn or opened at the time of delivery to check the status of the articles in the presence of the deliveryman and immediately make reservations on the delivery slip, or even refuse the package.
It is the buyer to see if the package has been tampered with or damage. We recommend you always check the contents of the package in the presence of the carrier to check the status of items even if your parcel does not show any traces of damage. If they have been damaged or stolen, you must refuse the package and note a reserve on the delivery (parcel refused because opened or damaged). Responsibility for L’APPARTEMENT by Nana Ki will not be liable if the buyer has not made a reservation.
To obtain a refund or exchange of goods (in stocks), the buyer must inform us of any problem identified by sending us a message via the "Contact". It shall describe in detail the problem identified (eg damaged package, already open ...). You may be asked to the buyer to provide a photo of the damage by email.
In case of non delivery of the package by CTT or FEDEX, the buyer must inform L’APPARTEMENT by Nana Ki, via the "Contact". Then we will open a survey of relevant services. An email indicating that an investigation is opened will be sent. Speeds of the final response of the carrier ranges from 2 to 4 weeks. If the parcel is found, it will be sent to the client as usual. If the parcel is lost and there is no stock available to provide a second shipment, the order will be refunded promptly.
RETURN
How to make a return?
You have 15 days from receipt of your order to request an exchange or a refund if the product does not suit you. The return of goods is done at your expense, the product must be not worn and returned in its original packaging, specifying your order number and your contact details. The return costs are at your expense whether for a refund or an exchange.
Any customs charges related to the return of a product from a foreign country are also borne by the customer.
L’APARTMENT by Nana Ki will return to you, in addition to the sums collected for the purchase of the products, the shipping costs for the delivery of the products purchased, only if the return of the products is due to a reason attributable to the APARTMENT by Nana Ki; for example if the products do not possess the essential characteristics promised, have manufacturing defects or if there are errors in the delivery of these. In the latter case, you can inform us directly about your customer area or if you encounter problems, email us at eshop@lappartementbynanaki.com
Once your request is validated, simply print the return receipt and attach it in the package (or put your initial invoice if you are unable to make a return request online) and return the package to us at the following address:
L’APPARTEMENT by Nana KI
Rua Sao Bento, 81-85, RDC
1200-816 Lisbon
Portugal
Upon receipt of your return, we will make the exchange or refund of the product only (excluding delivery costs).
I want an exchange for another article, how?
Contact us by email, we can set aside another color or size if it is available the time to receive your return.
If you want another item instead of a different amount we will make you a discount voucher of the amount of your initial order including the shipping costs, and you can order again on the site without having to pay again the shipping costs.